Subscription, Refund & Cancellation Policy
This policy outlines billing terms, cancellation workflows, and refund eligibility for subscriptions and digital audit services provided by WebSurgeon.tech, operated under Nikisha Technologies.
1. Subscription Lifecycle & Billing
WebSurgeon offers tiered SaaS access including Starter (Free), Pro, and Agency subscription tiers. Paid plans are billed on a recurring monthly or annual basis via authorized payment gateways (Cashfree / Stripe).
- Billing commences on the day your paid subscription is activated.
- Renewal occurs automatically at the conclusion of each billing cycle (monthly or yearly) until explicitly cancelled.
- All billing notices and invoices are delivered electronically to your registered account email address.
2. Cancellation Policy
You retain total control over your subscription and may cancel at any time directly through your dashboard with zero termination penalties:
- Log in to your WebSurgeon account at
websurgeon.tech/login - Navigate to Settings → Billing & Subscription
- Click Cancel Subscription and confirm your request
Alternatively, you may request cancellation by emailing our support desk at support@websurgeon.tech at least 24 hours prior to your scheduled renewal date.
Upon cancellation, your subscription remains active until the end of your current paid billing period, and no further automatic charges will occur.
3. Refund Eligibility & Money-Back Guarantee
Because WebSurgeon delivers immediate digital computational infrastructure (including Core Web Vitals diagnostic probes, server AST code synthesis, and automated GitHub PR patches), refunds are governed under the following transparent criteria:
- Requests submitted within 7 calendar days of initial Pro/Agency upgrade if zero diagnostic scan credits were consumed.
- Duplicate billing or technical system failure verified by our telemetry logs where services could not be rendered.
- Usage where audit reports, AST code cures, or GitHub PR deployments have already been executed.
- Requests submitted after 7 days from the transaction date.
- Account terminations resulting from abuse, unauthorized scraping, or violation of our Terms of Service.
4. Refund Processing Timelines
Once an approved refund request is acknowledged by our billing desk, the refund is initiated through our payment processor (Cashfree / Stripe).
Depending on your issuing bank, the credit typically reflects in your original payment method (Credit Card, Net Banking, UPI) within 5 to 7 business days.
5. Operating Entity & Grievance Contact
For any billing inquiries, dispute resolutions, or cancellation assistance, please contact our merchant operations desk: